Privacy Policy

Scope of This Policy

You are responsible for the information you choose to share with Grand hotel, and Grand hotel is responsible for how that information is handled once it is received. This policy applies to everyone who visits or interacts with the Grand hotel casino website, and it explains what data is collected, why it is collected, and what rights you hold over it. By using the site, you acknowledge that you have read and understood the practices described on this page.

Information Collection

Grand hotel gathers information in two distinct ways: directly from you and automatically through the normal operation of the site. Direct collection happens when you actively provide details, such as when you submit a contact form, send a message, or otherwise enter information into a field on the website. This may include your name, contact details, or the content of the message itself.

Automatic collection occurs without any action on your part. As you browse, the site may record your IP address, the type of browser and device you are using, the pages you visit, and your session behavior. This technical data helps the website understand how visitors move through the site and allows it to function properly across different devices and connection types.

Use of Information

The information Grand hotel collects serves several practical purposes, and each type of data is used only where it supports the operation of the site. Contact details and message content are used to respond to your requests and to provide the services you have asked for. Automatically collected data, such as IP addresses and browser information, is used to keep the website stable and secure, to prevent spam and fraudulent activity, and to ensure that the site remains accessible to legitimate users.

Behavioral data, including page visits and session patterns, is used to improve usability and to maintain the editorial quality of the content published on the site. This same data helps Grand hotel analyze audience behavior, which informs decisions about what content to produce and how to present it. The purposes listed here are not interchangeable; each category of information is applied only to the tasks for which it is suited.

Editorial and Analytical Purposes

Beyond the basic operational uses, some collected data supports the editorial side of the website. Analytics data allows Grand hotel to see which sections of the site are most used, which topics resonate with readers, and where visitors encounter difficulties. This information is not used to identify individual users but rather to understand patterns across the audience as a whole. The goal is to keep the site relevant and useful, and the data serves that goal without compromising your ability to browse anonymously.

Cookie Use

Cookies and similar technologies are used on the Grand hotel website to support core functionality, to remember settings you have selected, and to gather analytics about how the site performs. Some cookies are essential for the site to work at all, while others improve your experience by remembering preferences between visits.

You retain control over cookies through your browser settings. Most browsers allow you to review the cookies stored on your device, to block new cookies from being set, and to delete existing cookies at any time. You can also configure your browser to alert you whenever a website attempts to set a cookie, giving you the chance to accept or reject it on a case-by-case basis. Instructions for managing cookies are typically found in the help or settings section of your browser. If you choose to reject or delete all cookies, some functions of the Grand hotel website may not work as intended, and you may find that certain features are limited or unavailable.

Disclosure of Data

Grand hotel does not sell or rent your personal information. However, the website relies on selected providers to operate, and some data may be shared with these third parties. This includes providers that host the website, supply analytics services, support communication tools, provide security services, and handle operational maintenance. These providers receive only the information necessary to perform their specific tasks, and they are expected to handle that data responsibly.

In addition to service providers, information may be disclosed where required by law. This includes situations where legal compliance demands the release of data, or where Grand hotel needs to protect its legitimate interests, such as defending against legal claims or safeguarding the website and its users from harm.

Security and Protection

Grand hotel applies reasonable technical and organizational measures to protect the information it holds. This includes using secure systems to store data, limiting access to authorized personnel only, and maintaining internal processes designed to reduce the risk of misuse, unauthorized access, or accidental exposure. These measures are proportionate to the sensitivity of the data and the risks involved in handling it.

No method of transmission or storage is completely infallible, but the safeguards in place are intended to keep your information safe to the extent reasonably possible. If you believe that your data has been compromised or that a security issue has arisen, you should contact Grand hotel through the official contact options on the website.

Responsible Gaming Support

Some data collected on the site is used to support user protection and the management of responsible gaming content. This may include identifying situations where behavior suggests that site materials are being misused, or where it may be appropriate to send safety-related communication. The aim is to ensure that the website serves its audience responsibly and that content related to gambling is presented and consumed in a manner that aligns with responsible gaming principles.

If you are of legal age to gamble, you are welcome to use the site. If you are not, you should not access the content. Grand hotel supports the principle that gambling should be undertaken responsibly, and the website may use data to reinforce this principle where necessary.

Rights of the User

You have rights concerning the personal data that Grand hotel holds about you. You may request information about what data is held, ask for updates to any inaccurate details, or request deletion where this is legally and practically possible. Before any action is taken on such a request, Grand hotel may require verification of your identity to ensure that data is not disclosed to unauthorized parties.

These rights are not absolute. In some cases, legal obligations or legitimate business needs may require Grand hotel to retain certain data even after a deletion request is made. Where this occurs, you will be informed of the reasons and the specific data that must be kept.

Retention Period

Grand hotel retains information only for as long as it is needed for the purposes described in this policy. This includes security, compliance with legal obligations, analytics, communication, and legitimate business administration. Once the data is no longer required for any of these purposes, it is either deleted or anonymized so that it can no longer be linked to you.

The retention period varies depending on the type of data and the purpose it serves. Data held for security purposes may be kept longer than data held for analytics, for example. In all cases, the guiding principle is that data is not kept indefinitely and is removed as soon as the need for it has passed.

Third-Party Destinations

The Grand hotel website contains links to external resources. These links are provided for your convenience, but Grand hotel does not control the services they lead to and cannot be held responsible for their individual privacy policies or practices. If you follow a link to an external site, you should review that site's own privacy policy to understand how it handles your information.

This policy covers only the Grand hotel website itself. Any data you provide to a third-party site is subject to that site's rules, not to this policy.

Changes to the Policy

This policy may be revised from time to time to reflect changes in the website's operations, legal requirements, or industry practices. When a revision is made, the updated version is published on the website, and the most recent version governs your future use of the site. You are encouraged to check this page periodically to stay informed of any changes.

Significant changes may be highlighted at the top of the policy or announced elsewhere on the site, but the published version of this page is the definitive statement of how your data is handled. Continued use of the website after a revision indicates your acceptance of the updated terms.

Contacting Us

If you have any request or concern regarding privacy or the handling of user information, you may submit it through the official contact options available on the Grand hotel website. This includes questions about the data held about you, requests to update or delete information, or any other privacy-related matter. Grand hotel will respond to such requests within a reasonable time and will address the issue raised to the extent that it is legally and practically possible.